Refund policy

Effective date: September 23, 2026

Return window

Contact us within 30 days after delivery if you want to request a return or report a problem with an order. To be eligible for a standard return, an item must be unused, unopened, with every safety seal intact, in its original packaging, and accompanied by proof of purchase.

Do not mail an item until our customer support team has approved the request and provided return instructions and the correct return address by email. Packages sent without prior authorization, sent to a different address, or sent cash-on-delivery may not be accepted.

Opened or used supplements

For health and safety reasons, opened, used, partially consumed, or unsealed ingestible products are not eligible for physical return or restocking. Please do not mail an opened or used supplement back to us unless customer support specifically instructs you to do so.

When an opened or used product is not eligible for return, we may review the circumstances and, if approved, issue store credit as the available goodwill remedy. Approval and the amount of any credit depend on the order history, the reported issue, available documentation, and applicable law. Taste preference, expected personal results, or a change of mind does not guarantee credit.

Damaged, defective, expired, or incorrect items

Inspect your order when it arrives. Contact us as soon as possible, preferably within 7 days of delivery, if an item is damaged in transit, defective, expired when received, materially different from what was ordered, or missing. Include your order number, a description of the issue, and clear photos of the item, lot or expiration information, packaging, and shipping label when relevant. Keep the product and packaging until we provide instructions.

If we confirm a fulfillment error or qualifying defect, we will provide an appropriate remedy, which may include replacement, store credit, or a refund to the original payment method. We will cover reasonable return shipping when we sent the wrong item or confirm that the item arrived damaged or defective and require it to be returned.

Approved returns and store credit

After we receive and inspect an authorized, unopened return, we will notify you whether it was approved. Unless a refund or other remedy is required by law or we agree otherwise because of our error, approved returns are issued as store credit. Store credit is not redeemable for cash and may be subject to the terms shown when issued.

Original shipping charges are not credited or refunded unless required by law or the return resulted from our error. Any promotional discount will be reflected in the value of the credit or refund.

Return shipping

For an eligible return that is not the result of our error or a confirmed defect, the customer is responsible for return shipping costs and for choosing a trackable shipping method. Fuool is not responsible for a return package that is lost, damaged, or sent to an unauthorized address. Shipping costs are non-refundable except where required by law.

Order changes and cancellations

Contact us immediately if you need to change or cancel an order. We cannot guarantee a change or cancellation after an order has entered processing or fulfillment. If cancellation is no longer possible, the applicable return terms will apply after delivery.

Adverse reactions and product safety

Stop using a product and seek appropriate medical advice if you experience an adverse reaction. For a medical emergency, contact emergency services. Reporting an adverse reaction does not require you to ship an opened product unless we give specific instructions. We may request product, lot, and contact information needed to review or report the event as permitted or required by law.

How to start a request

Email basselitem@gmail.com with your name, order number, item, reason for the request, and any supporting photos. If the request is approved, customer support will send the return address and instructions. Do not send products to a company, registered-agent, or supplier address found elsewhere.

Your legal rights

This policy does not exclude, restrict, or replace any non-waivable warranty, refund, cancellation, or consumer-protection right available under applicable law. Where local law requires a different remedy, the legally required remedy controls.