Get from order question to next step.
Your order should be easy to follow.
Start with the order-status link in your confirmation email. Tracking appears there when available after dispatch. Delivery estimates depend on product, destination and carrier and are not guaranteed dates.
A detail needs fixing? Contact us quickly.
Email basselitem@gmail.com with your order number, checkout email and the change you need. Changes and cancellations may not be possible once processing or fulfillment begins.
Something arrived wrong? Show us what happened.
For damaged, defective, expired, incorrect or missing items, contact us promptly with the order number, a description and relevant photos. Keep the item and packaging while we review the issue.
Start a return with the terms in view.
Contact us within 30 days of delivery. Standard returns require unused, unopened and sealed products, original packaging, proof of purchase and prior approval. Approved standard returns generally receive store credit; customer-paid return shipping normally applies. Opened ingestible products are not eligible for physical return. Full policy terms and legal rights apply.